My parents generation, probably like all generations, would from time to time have a bit of a moan about things. Actually, lets be careful here as we all find ourselves turning into our parents in various ways whether it is looks, temperament, idiosyncrasies , dress senses or driving habits!
Anyway my father would from time to time comment about how the world was becoming very depersonalised – small shops being swamped by large supermarkets, characterless motorways with no landmarks and so on. He did have a point here…I recall finding myself driving along a motorway on a work business trip that was one of many trips over a short period of time and gazing out of the car window (I hasten to add I was not the driver!) and having a mind-blanking moment about where on earth in the country are we? For those not so familiar with our UK motorways , they often have high grass banks and you see nothing of where you are passing for miles at a time – exit signs are the only clue!
Things have moved on (although obviously not on the motorways) in that the clever marketing people now want us to feel warm and fuzzy and upfront and personal about everything. I have a parcel delivery due later today and the courier company reassured me with a message that John Higgins would be with me between 17.32pm and 18.32pm. I am assuming he will be delivering the parcel and they are not just sending one of their employees round for a welfare visit?
I have recently been having a rant with my credit card provider and all the conversations, at least from their side(!) are very first name and friendly – sincere Steven from Customer Care has called twice, Michael from ‘escalations’ team and level headed Laura whose job it seemed was to call me about my complaints about the lack of service from sincere Steven and escalation Mike and re-assure me that she was on my case.
She told me more or less on our last call that her life has no higher or more important priorities than me and my banking needs at the moment. This concerns me slightly as her household may be expecting some contribution from her in terms of Christmas shopping, tree decoration or mince pie making or whatever her role normally is in such festivities and to me I think these are of greater need for focus in her life rather than an erroneous charge on my account.
And then of course there is Starbucks…it is impossible to order a coffee or hot chocolate with anonymity…I am not a huge customer of them normally and it is usually more when I am in the US for work related travel that I frequent them. When asked my name I always say , my best House of Windsor accent ….’Prince Charles’..there is never really any reaction from the order taker…other than mutters how , how will all this fit on the side of the cup? But when it gets shouted out to a crowded coffee shop, that is when the fun starts!
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…oh and finally an update on the parcel, John hasn’t made it yet but I have been told of his exact co-ordinates. I have noted these in case things deteriorate and I need to give the info to the local mountain rescue team.